Orders placed before 4pm on working days will be shipped on the same day, subject to product availability. Orders placed on a weekend or bank holiday will be despatched on the following working day.
Free postage on the Trial Offer applies to 1st class post only. For Next Day Delivery, please call our customer service team who will be happy to assist.
Orders shipped on the Next Day service will be despatched as per the terms above and are guaranteed by Royal Mail to arrive the next working day before 13:00. A signature will be required to receive orders on the Next Day service. If you are not available when delivery is attempted, a card will be left. Full instructions on arranging a redelivery or collection will be on that card.
Should there be any delay with shipping you will be notified of the expected despatch time by email. In the case of multiple products we will often ship the available parts of the order immediately. The remaining items will be despatched as soon as they become available, at no extra cost.
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We do not store your credit card details.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- Name
- Address
- Phone Number
- Email Address
- Credit/Debit Card details
- We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify your browser settings. |